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Booking Policies & Conditions
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Frequently asked questions
Booking Policies & Conditions
Direct Booking Policy
• Deposit: $300 at time of booking • Full Payment: Due 14 days prior to arrival
Standard Cancellation
• More than 14 days prior: Refund minus $50 admin fee • Within 14 days: Deposit non-refundable
Peak Season Cancellation (Easter, Ironman, Sep & Christmas Holidays)
• More than 28 days prior: Refund minus $50 admin fee • Within 28 days: Deposit non-refundable
Last-Minute Bookings (within 14 days of arrival)
• Deposit non-refundable upon cancellation
No Show Policy
• Forfeit of deposit
Guarantee Policy
• Valid credit card and driver’s licence required at booking
Lost Key Policy
• $50 replacement fee
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