Question 1

Direct Booking Policy

Accepted Answer

Deposit: $300 at time of booking
Full Payment: Due 14 days prior to arrival

Question 2

Standard Cancellation

Accepted Answer

More than 14 days prior: Refund minus $50 admin fee
Within 14 days: Deposit non-refundable

Question 3

Peak Season Cancellation (Easter, Ironman, Sep & Christmas Holidays)

Accepted Answer

More than 28 days prior: Refund minus $50 admin fee
Within 28 days: Deposit non-refundable

Question 4

Last-Minute Bookings (within 14 days of arrival)

Accepted Answer

Deposit non-refundable upon cancellation

Question 5

No Show Policy

Accepted Answer

Forfeit of deposit

Question 6

Guarantee Policy

Accepted Answer

Valid credit card and driver’s licence required at booking

Question 7

Lost Key Policy

Accepted Answer

$50 replacement fee

Frequently asked questions

Booking Policies & Conditions